Responsible Gaming at mellbet — Play Smart, Stay Safe

Our Commitment to Safe Play

At mellbet, responsible gaming is not an afterthought — it is a foundational part of how we operate. We believe that gambling should always be a form of entertainment: enjoyable, controlled, and never harmful. Our platform is built with safeguards at every level to ensure that players across Bangladesh can enjoy cricket betting, live casino games, slots, and virtual casino titles with confidence and peace of mind.

mellbet operates strictly as an entertainment platform. We are transparent about the nature of gambling — it involves financial risk and outcomes are never guaranteed. We do not encourage players to gamble beyond their means, to chase losses, or to treat gambling as a source of income. Every ৳ wagered on mellbet should come from a player's discretionary entertainment budget, not from funds needed for essential living expenses.

Our responsible gaming framework covers five key areas: age verification, financial limit-setting, time management tools, self-exclusion mechanisms, and access to third-party support organisations. These tools are available to every registered mellbet player at no extra cost, at any time, through our live chat support team or directly through account settings.

mellbet's responsible gaming policy is reviewed and updated regularly. We work to incorporate best-practice guidance from international safe gambling standards to keep our approach current and effective for players across Dhaka, Chittagong, Sylhet, Khulna, and every other region of Bangladesh.

Age Restriction & Verification

Why Age Verification Matters

Underage gambling causes serious harm. Young people are particularly vulnerable to developing problem gambling behaviours, and exposure to gambling before the age of 18 is strongly associated with long-term negative outcomes. mellbet takes its obligation to prevent underage access with the utmost seriousness.

Our Age Verification Process (KYC)

Every new mellbet account is subject to our Know Your Customer (KYC) verification process. Before any withdrawal can be processed, players must submit at least one of the following valid identity documents:

• National Identity Card (NID) — the primary accepted document for Bangladeshi players
• Valid passport (for players who do not yet hold an NID)
• Birth certificate accompanied by a secondary photo ID

Our compliance team reviews submitted documents and confirms that the account holder is aged 18 or above. Accounts that fail KYC checks, or where age cannot be confirmed, will be suspended and any funds held in the account will be handled in accordance with our Terms & Conditions and applicable legal obligations.

Protecting Minors in Your Home

If you share a device or computer with family members who are under 18, we strongly recommend using device-level parental control software to prevent minors from accessing any online gambling platform. mellbet accounts should always be password-protected and logged out when not in active use by the account holder.

Deposit & Spending Limits

One of the most effective tools for maintaining control over your gambling activity is setting a personal deposit or spending limit. mellbet allows all registered players to set limits on how much they can deposit into their account within a defined time period. These limits act as a hard ceiling — once reached, no further deposits can be made until the period resets or the limit is adjusted.

How to Set or Change a Limit

1. Log in to your mellbet account and navigate to Account Settings.
2. Select the "Responsible Gaming" or "Limits" section from the settings menu.
3. Choose the limit type (daily, weekly, monthly, loss, or session) and enter your desired amount in Bangladeshi Taka (৳).
4. Confirm the limit. It takes effect immediately.
5. To increase a limit, a 24-hour cooling-off period applies before the increase is activated. Decreasing a limit takes effect immediately.

Time-Out & Cooling-Off Periods

Sometimes you simply need a break. mellbet's time-out feature allows you to temporarily suspend your account for a short, defined period when you feel you need to step away from gambling without committing to a longer self-exclusion. This is particularly useful if you have been playing for an extended period during a cricket tournament like the BPL or an IPL season, or during Eid or other festive periods when gambling activity may increase.

Available Time-Out Durations

• 24 hours — A short reset after a long gaming session or an emotionally charged betting period.
• 48 hours — A weekend break or a two-day pause to reassess your activity.
• 7 days — A full week away from the platform to clear your head and review your habits.
• 30 days — A month-long cooling-off period for players who feel their play has become too frequent.
• Custom duration — Contact our live chat support team to request a specific time-out period not covered by the standard options above.

What Happens During a Time-Out

During an active time-out period, your mellbet account is suspended. You will not be able to log in, place bets, play casino games, or make deposits. Any pending withdrawals will continue to be processed normally. Marketing communications will be paused for the duration of your time-out. When the time-out period expires, your account will automatically reactivate — you do not need to contact support to resume play.

Self-Exclusion Tools

Self-exclusion is a formal commitment to stop gambling on mellbet for a defined minimum period. It is the most powerful responsible gaming tool we offer, and it is available to any registered player who feels that gambling is negatively affecting their life, their finances, or their relationships. Self-exclusion is free, immediate, and carries no stigma — it is a brave and healthy decision.

Self-Exclusion Periods

• 6 months — The minimum self-exclusion period on mellbet.
• 1 year — A full year away from the platform.
• 2 years — For players who feel they need an extended break to rebuild financial stability and healthier habits.
• 5 years — A long-term commitment to stepping back from online gambling entirely.
• Permanent exclusion — If you wish to permanently close your mellbet account with no option to return, we will action this immediately and irreversibly.

How to Request Self-Exclusion

1. Contact mellbet's 24/7 live chat support team and state clearly that you wish to self-exclude.
2. Specify the duration of exclusion you are requesting (6 months, 1 year, 2 years, 5 years, or permanent).
3. Our support team will process your self-exclusion immediately — your account will be suspended within minutes of your request being confirmed.
4. You will receive a confirmation email to the address on your account confirming the exclusion period and its end date (if applicable).
5. All marketing communications from mellbet will be suspended for the full duration of your exclusion.

What to Expect During Self-Exclusion

Once self-excluded, you will not be able to log in, deposit, bet, or play on mellbet for the duration of the exclusion period. Any outstanding balance in your account will remain intact and will be available for withdrawal once the exclusion period ends (or immediately upon permanent closure, following standard withdrawal processing times). mellbet will not send promotional emails, bonus offers, or any marketing material to self-excluded players.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who are experiencing gambling-related harm do not identify it as such until the consequences have become serious. The following checklist is designed to help you honestly assess your relationship with gambling. These questions are not diagnostic — they are a reflective tool to prompt honest self-evaluation.

Ask Yourself These Questions

• Do you spend more time or money gambling than you originally planned?
• Do you gamble to escape stress, anxiety, depression, or loneliness?
• Have you lied to family members or friends about how much you gamble or how much you have lost?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Have you borrowed money or sold possessions to fund gambling?
• Do you find yourself chasing losses — betting more to try to win back what you have lost?
• Has gambling caused problems with your work, studies, or personal relationships?
• Do you continue gambling even when you know you cannot afford to?
• Do you feel guilt or shame after a gambling session?
• Have you missed important family events or responsibilities because of gambling?

If you answered yes to two or more of the questions above, your gambling may be moving beyond recreational entertainment. Please read the support resources section below and consider speaking with a professional adviser or contacting mellbet's support team to discuss the responsible gaming tools available to you.

Support Resources & Help

If you feel that gambling is becoming a problem for you, or for someone you care about, please do not wait. Help is available, and reaching out early leads to significantly better outcomes. The following resources can provide confidential guidance, counselling, and practical support for gambling-related concerns.

mellbet Support Team

Our trained customer support team is available 24 hours a day, 7 days a week, including during all Bangladesh public holidays (Victory Day, Independence Day, Eid, Pohela Boishakh, and others). Our support team can action deposit limits, time-outs, and self-exclusions immediately upon request. All responsible gaming conversations are treated with strict confidentiality. Support operates on Bangladesh Standard Time (UTC+6).

External Help & Counselling

mellbet encourages players who may be experiencing problem gambling to seek independent, professional support. While mellbet does not endorse specific third-party organisations, we recognise the value of specialised counselling and peer-support networks. We encourage players in Bangladesh to speak with a qualified mental health professional, reach out to a trusted family member or community leader, or contact a general health helpline and ask to be referred to a gambling support specialist.

Safer Gambling Tips

The following practical guidelines are designed to help you keep gambling as a safe and enjoyable form of entertainment. mellbet recommends every player — new or experienced — to review and adopt these habits as part of their regular approach to playing on our platform.

• Set a budget before you play — Decide in advance how much you are comfortable spending, and treat it as the cost of entertainment, not an investment.
• Never chase losses — If your session is not going well, accept the loss and stop. Increasing your bets to recover losses almost always leads to larger losses.
• Gamble with spare money only — Never use money intended for rent, food, utilities, bKash repayments, or other essential expenses to fund gambling on mellbet.
• Take regular breaks — Step away from the screen at intervals during long sessions. Use the reality check alerts in your account settings as a reminder.
• Gamble for fun, not to make money — Casino games and sports betting are entertainment products. The house has a mathematical edge over time; gambling is not a reliable income strategy.
• Keep gambling in balance — Make sure gambling does not crowd out other activities you enjoy — time with family, cricket with friends, career development, and personal interests all matter more.
• Never gamble under the influence — Alcohol and certain medications impair judgement and decision-making. Avoid gambling when your cognitive state is impaired.
• Be honest with yourself — Periodically review the checklist in the section above. Honest self-assessment is the first step to maintaining a healthy relationship with gambling.